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Coastline Micro's staff size, breadth and depth of technical
expertise enables small businesses to focus on their business and not on IT.
Helpdesk and Onsite Support
Desktop, server and network troubleshooting is provided by Coastline Micro's
technical support staff. Our experienced support specialists achieve a
high rate of first call problem resolution. This effectively lowers cost
per incident and increases overall customer productivity.
Remote Support
Coastline Micro's technical support staff can see what you see, making it
possible to quickly find resolutions to problems that might otherwise require an
onsite visit.
Networking Our
network engineers design, implement, and maintain IT networks, both wired and
wireless. We also provide multi-office connectivity,
VPN and
WWAN
solutions for mobile workforces and telecommuters.
Server Integration
Coastline Micro's systems engineers implement servers; from entry level Dual
Core P4 servers to Dual Core Xeon, Quad Core Xeon, Itanium2, and Blade Servers. Our
team will design a server environment that will meet your existing needs and
scale to meet your future needs. In addition to implementing servers we
install and configure solutions based on Microsoft's Server ecosystem, such as
Windows Server 2003,
Server 2003 SBS,
Exchange Server,
SharePoint Portal Server, and
SQL Server.
Security
Coastline Micro's security experts use best practices methodologies to analyze
IT environments for security risks. The data gathered during the security
risk analysis enables our security experts to implement security mechanisms
(such as
firewall's, wireless security, spam and virus filters) to protect
client environments and critical data.
Disaster Recovery
Utilizing industry standards Coastline Micro will design and implement and
disaster recovery solution that meets an organizations specific needs. Our
solutions include real time replication, batch replication, disk-to-disk backup,
disk-to-removable disk backup, disk-to-tape backup, and tape backup solutions.
Storage
Coastline Micro's team will review your existing data storage infrastructure and
design a
NAS or
iSCSI solution, consolidating critical data on a centralized
appliance for ease of management and support.
Requirements Analysis
Coastline Micro's seasoned IT team works with IT department managers, executive
management, and end-users to clearly define objectives and assess the role IT
plays in their business operations. We then provide reports detailing the
conclusions of our analysis.
Hourly and Monthly IT Services Agreements
Coastline Micro can design an IT Services Agreement that best fits your
organizations needs. If your company requires only spot work, our Hourly
(Time & Material) IT Services Agreement will fit your needs. If you require
fixed onsite visits, whether weekly, bi-weekly, or monthly, with the flexibility
for spot work and support, our Monthly IT Services Agreement is the ideal
choice.
Home Office Support
As telecommuting and mobile workforces grow so does the need for a secure and
stable home network. Our technical team can install your secure wireless home
network, ensuring stability and data backup.
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