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Coastline Micro's 24x7 Managed Services offerings provides
companies with the same high availability and performance that once required a
large internal support staff. For detailed information on our Managed
Services Offerings please take a look at our
Managed Services Presentation.
Managed Service offerings:
- Peace of Mind - Leave the fire-fighting to us. Let us be
your network watchdog, allowing you to focus on your core business and
revenue-generating activities.
- Increased Productivity - Reduce the business impact of IT
failure by shortening the mean time from network failure to issue resolution
by allowing us to watch your network through our priority response
guarantee.
- Cost Savings- 24x7x365 monitoring provides visibility
into your network allowing us to immediately determine the root cause of any
network issue, thereby reducing the timely task of issue diagnosis from
hours to mere minutes – resulting in substantial cost savings and downtime
reduction for you.
- Accountability & Transparency Into Your ISP or Other
Hosted Applications - Because we can monitor the connectivity of your
Internet connection and other hosted applications, we can provide reporting
around the actual delivery of such services – all designed to ensure you are
receiving the guaranteed service level you are paying for
- Maintaining The Safety And Security Of Your Network - By
monitoring the performance of your firewall, antivirus and general network
security services, we ensure that your network’s integrity is
an ongoing priority. Let us make sure that your firewall and antivirus
investment are working for you
- Helping You Manage Your Network Infrastructure - By
keeping track of the details and composition of your network assets and
hardware, we can help you make intelligent decisions about what needs to be
upgraded, what is missing, what has appeared unexpectedly and what should be
purchased based on your business planning and objectives
- Know If Your Software Is Legal And Approved - Knowing
what software and applications are running on your network is essential
information in allowing you to be notified if unsafe or unsanctioned
software is installed on any of your network’s computers. We can also help
you track how many licenses of your legally-purchased software you are
actually running in your business, and help you avoid fines that could
result through violation of your license agreements
Solution Details:
- Network, hardware and software performance monitoring.
Includes: Patch and Update Status, O/S health, Servers, Desktops, Network
Applications, Remote VPN Connections
- Device Bandwidth and Performance monitoring for Routers,
Switches, Firewalls
- Security Monitoring of: Firewall events/alerts, virus
activity, network security events, application compliance, asset monitoring
- Remote access and assistance for Servers, Desktops,
End-users
- Onsite service and support for network issues and
customer requests
- Quarterly or Monthly Reports on Security, Hardware,
Applications, Incidents, Network, Backup
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