Dear Valued Customer,

I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service you recently received. We appreciate your business and want to make sure we exceed your expectations.

Customer Information (OPTIONAL)
Name:
Email:
Tel:  

1. In evaluating your most recent customer service experience, was the quality of service you received:

Superior Very satisfactory About average Somewhat unsatisfactory Very poor

Please describe if there was any particular aspect of the service experience that stood out:

2. The process of getting your problem resolved was:

Superior Very satisfactory About average Somewhat unsatisfactory Very poor

Please describe if there was any particular aspect of the process that stood out:

3. The service technician was very courteous:

Strongly agree Somewhat agree Neutral Somewhat disagree Strongly disagree

4. Which of the following qualities of the service technician stood out (as being superior)?

Patient Enthusiastic Listened carefully Friendly Responsive Other

5. What qualities of the service technician irked you?

No qualities irked me Not patient Not enthusiastic Didn't listen carefully
Unfriendly Unresponsive Other

6. The service technician handled my call quickly:

Strongly agree Somewhat agree Neutral Somewhat disagree Strongly disagree 

7. What would best describe your experience, when you called?

No improvement needed Kept me waiting on hold Had to explain several times
Didn't know how to handle problem Had to ask others Spoke slowly
Other

8. The service technician was very knowledgeable:

Strongly agree Somewhat agree Neutral Somewhat disagree Strongly disagree

9. The service technician:

No improvement needed Gave me the wrong information Didn't understand the question
Gave unclear answers Couldn't solve problem Disorganized Other

10. The waiting time for having my question addressed was satisfactory:

Strongly agree Somewhat agree Neutral Somewhat disagree Strongly disagree

11. My phone call was quickly transferred to the person who could best assist me:

Strongly agree Somewhat agree Neutral Somewhat disagree Strongly disagree

12. Overall I was satisfied with the service I received:

Strongly agree Somewhat agree Neutral Somewhat disagree Strongly disagree

Thank you for your feedback. We sincerely appreciate your opinion and will utilize the information you have provided to enhance our the services we offer..

If you have any comments or concerns about this survey please Contact: -

Coastline Micro, Inc.
60 Technoloy Drive
Irvine, CA 92618

Patrick Nunez, VP IT Services
patrick@cmitservices.com
Tel: 949-450-9966 x233